FAQs

I have had credit problems in the past can I still get approved with you?

CAMCO Finance was created to support a wide range of customers with varying credit profiles. While lending is subject to affordability and suitability, we do not solely focus on a credit score when reviewing an application which makes our offering more accessible to customers.

Will I be charged an arrangement fee for getting my finance with you?

CAMCO Finance have made a conscious decision to not charge any arrangement fees for setting up a loan with us. 

I haven’t chosen a vehicle yet, how long will my approval last for?

If you haven’t chosen your new vehicle yet, don’t worry your approval lasts for 30 days.

Do I need Insurance?

You are required by law to be fully insured when driving a vehicle on the road.

Under the terms of the Hire Purchase agreement, the vehicle must be insured Fully Comprehensive on the day you drive it away and for the full term of the agreement.

Do you pay commission?

If CAMCO Finance receive a credit application from an introducing broker, we will pay the broker a commission for the introduction on a fixed fee basis. This commission is paid by CAMCO Finance and does not affect the amount you pay for your finance agreement.

Information regarding the commission paid is available to you via your introducing broker.

What should I do if I am struggling to make my monthly payment?

Please contact us as soon as possible and let us know if you are struggling to make a payment – we’re here to help and will work with you to find a solution that works best for your individual circumstances.

If I miss payments will this harm my credit file?

Missing your monthly payments can have the biggest impact on your credit score, so if you miss a payment or make a late payment, you can find that you are negatively affected. Even if you have a good credit score, a late payment can cause this to drop significantly.

What is Voluntary Termination and how does it work?

Voluntary termination is your right under the law as a customer to cancel or end your vehicle finance agreement early, provided you meet the necessary criteria.

You would need to return the vehicle and are liable for half of the total amount payable (plus any arrears or charges, if applicable). Please contact us should you wish to voluntary terminate your agreement.

How do I change my Direct Debit date?

You can change you direct debit date by contacting CAMCO Customer Services on 0161 871 7777 or via email at customerservices@camcofinance.co.uk

*Please note you do need to let us know 14 days before your payment is due to allow for these changes to take effect* (additional charges may apply).

Can I take out finance for someone else?

No. We do not allow customers to take out finance for anyone else. In vehicle finance terms, fronting is a fraudulent act when a person takes out a Credit Agreement on behalf of another. This is considered a criminal offence.

What are the benefits of a Hire Purchase Agreement?

A Hire Purchase agreement means you can spread the cost of your asset over a fixed term rather than make a costly upfront purchase. It also means you can budget effectively when you know the monthly outlay is fixed. Once all payments have been made in line with the agreement, ownership passes to you as the customer for a nominal fee. There is no balloon payment at the end of the agreement term.

What considerations are there to bear in mind with a Hire Purchase Agreement?

It is important to note that you will not own the asset until all repayments are made. CAMCO Finance will own the asset until all contractual payments have been made. You should consider the period of the agreement and ensure it is in line with your expected usage of the asset.

If you fail to keep up with your repayments, the asset may be repossessed and you will be liable for the outstanding balance of your agreement. Unauthorised sale of the asset is prohibited unless expressly agreed prior with CAMCO.

The total cost of the Hire Purchase agreement will include interest and fees which will vary based on your credit profile and condition of the asset. You should consider these fully before making an informed decision as to whether it is the most appropriate solution for you.